Reputation Management - Social Media Marketing - Web Design - Photography - Drone Videography

Hospitality Defender

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DEFEND

We defend your reputation with personal, individually tailored responses to your guests’ reviews on Yelp, TripAdvisor, Google, and other sites.

ENGAGE

Engage your customers with our tailored social media marketing designed to spread your business’ message and connect with guests, both current and potential.

IDENTIFY

Identify your business’ strengths and opportunities with our custom, actionable analytics reports that provide invaluable feedback and give a clear roadmap.

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About Brooklyn

Focus on Running Your Business

We’ll handle your social media marketing and online reviews so you can spend your valuable time on what’s most important – running your business.

Reputation Management

Reputation Management

Yelp, Trip Advisor, and Google review management through rapid and personalized guest responses on your behalf.

Social Media Marketing

Fully managed Facebook, Twitter, Instagram, and Google social media solutions, including pay per click ads.

Actionable Analytics Reports

Actionable Analytics Reports

Customized reports that clearly identify strengths and opportunities, and guide action plans for improving operations.

Website Design & Management

Website Design & Management

Beautiful, responsive, and search optimized websites built and fully managed on the powerful WordPress platform.

Photography & Videography

Traditional and 360° photos and video showcasing your business’ interior, exterior, food, and more.

Drone Videography

Drone Videography

Beautiful, cinematic aerial video and photos of your property to use on your website or social media.

About Brooklyn

Watch Our Video

Get to know us in 70 seconds.

Ensuring guest satisfaction for the hospitality industry
…and beyond.
The Hospitality Defender Goal

RESTAURANTS

HOTELS

SMALL BUSINESSES

REAL ESTATE

Some of Our Clients

We’re proud to work with some of the best brands in the industry:

  • Umbria Glen Ellen
  • GCH
  • Perry's
  • Pizza Mia
  • Patxi's
  • Baby Blue
  • Vitanova
  • Cooking With Isaac
  • Chef Johnny Wang
  • Weddings by My-Dung
  • Grill Slathers
  • Ristorante Umbria
Clients

What They're Saying

We’re pretty modest when it comes to praise but we love making our clients happy!
Read what a few of them have said about Hospitality Defender:

Clients

Featured Articles

A Tale of Three Restaurant Experiences

It was the best of visits, it was the worst of visits, it was an act of wisdom, it was an act of foolishness... customer service is still king! Let me begin by saying that I don't complain often. We've all been on the other end of that... a lot.

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How To Identify Your Superstar Employees for Advancement

Developing your superstar employees for advancement is an often-overlooked but essential part of running a restaurant. The labor pool in any typical restaurant is a diverse grab bag of talent. You have some decent employees who are there to do the job and contribute the minimum expected of them. There’s

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Third-Party Delivery Services May Be Hurting Your Brand

The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are creating a new and different phenomenon, and it's not always good. If you're a restaurant that delivers, it's likely you've considered using a third-party delivery service, or have already implemented

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Partners We Recommend

Check out some of our favorite friends in the industry that we think will help your business out!

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WE CAN'T WAIT TO TALK TO YOU!

Contact us today to get started with a free quote.