Negative reviews without management responses on Yelp, TripAdvisor, Google+ and other sites make it look like you aren't paying attention to your guests' experiences. Let us manage it for you!
We respond to all your reviews – both positive and negative. We believe that every minute counts when recovering a guest. That’s why we guarantee a three-hour response time to your reviews, which is over 8 times faster than other reputation management companies. The quicker you get to your unhappy guests, the better. Each and every response is personalized and NOT a canned form-style response.
Word of mouth travels much further – and much more quickly – now with sites like Yelp, TripAdvisor, Zagat, and Google+ Local (formerly Google Places.) A recent study showed that more than 70% of people trusted review sites as much as personal recommendations. More than 50% said that positive reviews influenced them to choose one business over another. Online restaurant and hotel reputation management matters now more than ever.
Studies have shown that a happy guest will tell three people about their experience, while an unhappy guest will tell at least ten. With all the review sites out there today, you can see that potentially millions of people are reading about these experience, both good and bad. A recovered guest will often change their review, or take it down completely… and potentially become a raving fan!
We'll get your social media profiles created or updated with fresh images and effective descriptions to draw your customers in and help you engage with them.
Our social media team will manage all aspects of your accounts so you can focus on running your business. We can help put together a plan of specific posts and targeted campaigns to attract more customers and engage your current ones to keep them interested.
TripAdvisor is the world's largest travel site, with more than 200 million reviews and opinions from travelers about 4.4 million businesses and properties. If you're in the hospitality business, chances are your business is listed. If it isn't, it should be, and if it is, you need to pay attention to what's being said.
It's no secret that Facebook is a huge social media site. People can check in to your business, leave reviews, and share with their friends. It's more important than ever to make sure you're responding!