We’ll work with you to create a customized checklist for our secret shoppers to visit your business and give you feedback on your staff, food and other points.
Your guests don't give you a second chance to make a first impression.
Your staff is your front line. You can have the best food or most beautiful facility in the world, but if your staff isn’t performing the way you want them to, it won’t mean anything.
Your front-of-the-house staff are your salespeople and brand ambassadors, representing your business. You know how you want things done, but are they doing it? As they say, one bad apple can ruin the bunch. Are your servers friendly and professional? Is your kitchen staff preparing your recipes to spec? Is your doorman, front desk staff and valet giving 100% service 100% of the time? Are your salesmen outside smoking, waiting for the "up bus" instead of on the phones? You can’t be there all the time to see what’s really going on.
Luckily, we can be your eyes for you and can give you a snapshot of your business. Our secret shoppers will go in with a checklist that we develop together with you to make sure that all your points are covered. From the host to the server to the bell staff to the front desk clerk to the quality of food and cleanliness, we’ll give you the honest feedback you want to make sure that your business is running the best it can. You’ll then get a report back within 48 hours detailing what we found and can use this to coach and develop your team.