Testimonials

We are proud of what we do. In fact, we see a client relationship VERY differently to most agencies. Our client relationships do not start at 9am and end at 6pm – they stay with us.

What Our Clients Say...

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I would like to express my appreciation for the EXCELLENT service that Hospitality Defender provided. I gave Hospitality Defender a rather unique project that needed to meet my standards in a relatively short time frame. Throughout the project, I felt that Hospitality Defender acted as a partner, not just another service provider. Not only did Jay and his team meet my deadlines, the quality of the work was never compromised.
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Mark Chupeyda
Automotive Professional
I came across Hospitality Defender by chance a few months ago and was sharing with Jay how frustrated I was that I had a business but not a working website and how difficult it was for me to find a web designer that was good and within a reasonable budget. I quickly sent Jay all the info that I wanted for my website and he sent me a preview of the website within 2 days! The final product far exceeded my expectations – I LOVE MY WEBSITE!
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My-Dung Tran
Weddings By My-Dung
Jay is truly one of the most creative individuals I have ever had the opportunity to work with. He has created dozens of customized effective marketing plans which have resulted in substantial same store sales increases. Jay is a visionary who connects to each project as though it is the only project he is working on. I recommend Jay to any company looking for an exceptionally talented social media and marketing expert.
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W. Scott Cass
CMC
Hospitality Defender was responsive and professional. I am pleased and relieved that they were there when we needed them most and remain as responsive as the day we signed on as new clients. I recommend them to anyone needing a company to manage social media marketing, reputation, and technology enabled sales. If you are considering hiring Hospitality Defender, stop procrastinating and just write the check and relax; you’re in good hands.
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Jim Ziegler
CSP
Hospitality Defender is a key part of our customer service and marketing strategy. Their ability to learn and absorb our business has made Hospitality Defender a seamless extension of our customer service arm. All reviews, both negative and positive, are responded to within hours if not minutes, and guest follow-up is communicated clearly and swiftly with all appropriate parties to ensure total guest satisfaction. We couldn't do it without them.
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Patxi’s Pizza
Bay Area Pizza Chain
I recently hired Hospitality Defender to help me with my website and to do some SEO work for my videography business, and I couldn't be happier with my decision. Jay has really helped me manage my online presence and he always makes me feel like a top priority client. Hospitality Defender really cares about my business and is constantly working behind the scenes to promote me on all digital platforms. Since I have hired Jay and Hospitality Defender I can now focus on the fun parts of my business, which is shooting and editing video, and leave all the Google headaches to them, which gives me great peace of mind.
Baby Blue Film
Wilson McCourtney
Baby Blue Film
I hired Hospitality Defender to establish my social media presence for website, Facebook, Instagram and Twitter. Jay developed a comprehensive plan and executed every aspect of the plan. I now have a presence on all the above. Jay also patiently and clearly explained all aspects of the strategy and social media tactics in general. He has expertly managed my social media presence while increasing my reach and influence. Professional and effective. Highly recommended.
Chef Johnny Wang
Chef Johnny Wang
Cutthroat Kitchen Winner