Web Design - Reputation Management - Social Media Marketing - Photography - Drone Video - Consulting

Hospitality Defender



We defend your reputation with personal, individually tailored responses to your guests’ reviews on Yelp, TripAdvisor, Google, and other sites.


Engage your customers with our tailored social media marketing designed to spread your business’ message and connect with guests, both current and potential.


Identify your business’ strengths and opportunities with our custom, actionable analytics reports that provide invaluable feedback and give a clear roadmap.


Take Our Online Review Course

Sign up for our course on how to respond to online reviews! Only $95 for a limited time. Learn all you need to properly handle your online reviews from Yelp to Google to Facebook!

About Brooklyn

Focus on Running Your Business

We’ll handle your social media marketing and online reviews so you can spend your valuable time on what’s most important – running your business.

Website Design & Management

Website Design & Management

Beautiful, responsive, and search optimized websites built and fully managed on the powerful WordPress platform.

Photography & Videography

Traditional and 360° photos and video showcasing your business’ interior, exterior, food, and more.

Drone Videography

Drone Videography

Beautiful, cinematic aerial video and photos of your property to use on your website or social media.

Reputation Management

Reputation Management

Yelp, Trip Advisor, and Google review management through rapid and personalized guest responses on your behalf.

Social Media Marketing

Fully managed Facebook, Twitter, Instagram, and Google social media solutions, including pay per click ads.

Actionable Analytics Reports

Actionable Analytics Reports

Customized reports that clearly identify strengths and opportunities, and guide action plans for improving operations.

About Brooklyn

Watch Our Video

Get to know us in 70 seconds.

Ensuring guest satisfaction for the hospitality industry… and beyond.
The Hospitality Defender Goal





Some of Our Clients

We’re proud to work with some of the best brands in the industry:

Get a Custom Quote!

Website Design

Let’s build something wonderful together! Get a beautiful, responsive
website for your business and increase your online visibility.


What They're Saying

We’re pretty modest when it comes to praise but we love making our clients happy!
Read what a few of them have said about Hospitality Defender:

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The Defender Companies

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Featured Articles

Our Podcast, Customer DISservice, is Now Live!

Exciting news! Our brand new podcast, Customer DISservice, is now live and available on your favorite podcast streaming service! New episodes will be available every Monday. Subscribe today on Apple Podcasts, Spotify, Google Podcasts, Amazon Music, Stitcher, and more.

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Social Media and Your Hospitality Business: Tips to Engage

Previously on Hospitality Defender, social media expert Maddie Grant shared that every company must not only recognize that they have an online presence, but they also need to properly engage with their customers. And this rings especially true for hospitality businesses these days. From carefully curated photos to detailed customer reviews, your

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Restaurant Herd Immunity: How Good Hospitality Breeds Resilient Eateries

The normalcy of dining out seems like forever ago. I sit, contemplating my warm and somewhat soggy dinner eaten out of a condensation-weakened takeout container. The inside is optimistically layered with a piece of food-grade paper liner, which more often than not serves to accidentally add a little extra roughage

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Partners We Recommend

Check out some of our favorite friends in the industry that we think will help your business out!

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Contact us today to get started with a free quote.