Guest Perception Archives - Hospitality Defender, LLC

Best Practices, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Restaurants, Service Standards

28 Oct 2017

A Tale of Three Restaurant Experiences

It was the best of visits, it was the worst of visits, it was an act of wisdom, it was…

Jay Skowron

Best Practices, Brand development, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Restaurants, Reviews, Service Standards, Yelp

06 Dec 2016

Third-Party Delivery Services May Be Hurting Your Brand

The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are…

Jay Skowron

Best Practices, Business, Business advice, Customer Perception, Guest Perception, Guests, Hospitality, Hotels, Psychology, Restaurants

08 Jul 2016

The Neuroscience Hack That Guarantees You’ll Leave a Good Impression

Written by Jessica Stillman & originally posted here on Inc.com. We've all heard that first impressions are both incredibly important and incredibly…

Jay Skowron

Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Psychology, Restaurants, Reviews, Video, Yelp

04 Dec 2015

Botto Bistro: How A Restaurant in California Declared War On Yelp

Botto Bistro in Richmond, California is fighting Yelp in an unusual way. We spoke with chef & owner Davide Cerretini…

Jay Skowron

Best Practices, Business, Customer Perception, Guest Perception, Hospitality, Social Media

27 Jan 2014

10 Social Media Lessons From Amy’s Baking Company Facebook Meltdown

Originally posted by Eileen Brown on ZDNet here. Amy’s Baking Company has earned itself a place on every social media…

Jay Skowron

Guest Perception

A Tale of Three Restaurant Experiences

Third-Party Delivery Services May Be Hurting Your Brand

The Neuroscience Hack That Guarantees You’ll Leave a Good Impression

Botto Bistro: How A Restaurant in California Declared War On Yelp

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