Hospitality Archives - Hospitality Defender, LLC

Best Practices, Business, Guests, Hospitality, Hotels, News, Restaurants, Reviews, ReviewsDefender, Service Standards

04 Aug 2021

ReviewsDefender Platform is Now Live!

We're proud to announce that our review management platform, ReviewsDefender, is now live! With ReviewsDefender, you can now manage all…

Jay Skowron

Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Opinion, Restaurants, Reviews, Service Standards

26 Apr 2020

Restaurant Herd Immunity: How Good Hospitality Breeds Resilient Eateries

The normalcy of dining out seems like forever ago. I sit, contemplating my warm and somewhat soggy dinner eaten out…

Jay Skowron

AR, Augmented Reality, Business, Guests, Hospitality, Hotels

26 Mar 2019

How Augmented Reality is Shaping the Hospitality Industry

It’s not surprising that facilities from various industries are diving into Augmented Reality (AR) as a tool to increase customer…

Kelly Potter

Brand development, Business, Business advice, Hospitality, Hotels, Internet of Things, IoT, Opinion

16 Aug 2018

The Positive and Negative Effects of IoT in Hospitality

Imagine our everyday objects interacting with each other via the internet.That’s the Internet of Things (IoT) in its simplest form.…

Kelly Potter

Best Practices, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Restaurants, Service Standards

28 Oct 2017

A Tale of Three Restaurant Experiences

It was the best of visits, it was the worst of visits, it was an act of wisdom, it was…

Jay Skowron

Best Practices, Brand development, Business, Business advice, Hospitality, Restaurants, Service Standards

19 Oct 2017

How To Identify Your Superstar Employees for Advancement

Developing your superstar employees for advancement is an often-overlooked but essential part of running a restaurant. The labor pool in…

Jay Skowron

Best Practices, Brand development, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Restaurants, Reviews, Service Standards, Yelp

06 Dec 2016

Third-Party Delivery Services May Be Hurting Your Brand

The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are…

Jay Skowron

Best Practices, Business, Business advice, Customer Perception, Guest Perception, Guests, Hospitality, Hotels, Psychology, Restaurants

08 Jul 2016

The Neuroscience Hack That Guarantees You’ll Leave a Good Impression

Written by Jessica Stillman & originally posted here on Inc.com. We've all heard that first impressions are both incredibly important and incredibly…

Jay Skowron

Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Hotels, Restaurants, Reviews, TripAdvisor, Yelp

24 Jun 2016

The Customer Isn’t Always Right, But the Customer Is Always the Customer

Article by our Founder & Principal Jay Skowron,

Jay Skowron

Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Psychology, Restaurants, Reviews, Video, Yelp

04 Dec 2015

Botto Bistro: How A Restaurant in California Declared War On Yelp

Botto Bistro in Richmond, California is fighting Yelp in an unusual way. We spoke with chef & owner Davide Cerretini…

Jay Skowron

Hospitality

ReviewsDefender Platform is Now Live!

Restaurant Herd Immunity: How Good Hospitality Breeds Resilient Eateries

How Augmented Reality is Shaping the Hospitality Industry

The Positive and Negative Effects of IoT in Hospitality

A Tale of Three Restaurant Experiences

How To Identify Your Superstar Employees for Advancement

Third-Party Delivery Services May Be Hurting Your Brand

The Neuroscience Hack That Guarantees You’ll Leave a Good Impression

The Customer Isn’t Always Right, But the Customer Is Always the Customer

Botto Bistro: How A Restaurant in California Declared War On Yelp

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