Opinion Archives - Hospitality Defender, LLC

Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Opinion, Restaurants, Reviews, Service Standards

26 Apr 2020

Restaurant Herd Immunity: How Good Hospitality Breeds Resilient Eateries

The normalcy of dining out seems like forever ago. I sit, contemplating my warm and somewhat soggy dinner eaten out…

Jay Skowron

Brand development, Business, Business advice, Hospitality, Hotels, Internet of Things, IoT, Opinion

16 Aug 2018

The Positive and Negative Effects of IoT in Hospitality

Imagine our everyday objects interacting with each other via the internet.That’s the Internet of Things (IoT) in its simplest form.…

Kelly Potter

Best Practices, Brand development, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Restaurants, Reviews, Service Standards, Yelp

06 Dec 2016

Third-Party Delivery Services May Be Hurting Your Brand

The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are…

Jay Skowron

Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Psychology, Restaurants, Reviews, Video, Yelp

04 Dec 2015

Botto Bistro: How A Restaurant in California Declared War On Yelp

Botto Bistro in Richmond, California is fighting Yelp in an unusual way. We spoke with chef & owner Davide Cerretini…

Jay Skowron

Groupon, Opinion, Service Standards

14 Nov 2013

To Add Gratuity or Not to Add Gratuity?

"Should I add a gratuity?" This is the age-old question of every server who takes care of any table of…

Jay Skowron

Opinion

Restaurant Herd Immunity: How Good Hospitality Breeds Resilient Eateries

The Positive and Negative Effects of IoT in Hospitality

Third-Party Delivery Services May Be Hurting Your Brand

Botto Bistro: How A Restaurant in California Declared War On Yelp

To Add Gratuity or Not to Add Gratuity?

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