Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Hotels, Restaurants, Reviews, TripAdvisor, Yelp 24 Jun 2016 The Customer Isn’t Always Right, But the Customer Is Always the Customer Article by our Founder & Principal Jay Skowron, Jay Skowron
Best Practices, Business, Guests, Social Media, TripAdvisor, Yelp 03 May 2014 How to Create Customers for Life For small businesses that may not have the resources of other, larger businesses, marketing can be a challenge. Small business… Jay Skowron
Best Practices, Business, Guests, Reviews, Social Media, TripAdvisor, Yelp 15 Mar 2014 Dealing With Negative Comments Online Customer perception is reality. Negative comments on blogs, and unfavorable reviews on sites like Yelp & Google+, can hurt a… Jay Skowron
Business, Reviews, TripAdvisor, Yelp 13 Dec 2013 5 Ways to Better Manage Your Online Reputation Originally written by Morgan Remmers and posted on QSRMagazine.com here. By using tools widely available on the Web, operators can… Jay Skowron
