Yelp Archives - Hospitality Defender, LLC

Best Practices, Brand development, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Restaurants, Reviews, Service Standards, Yelp

06 Dec 2016

Third-Party Delivery Services May Be Hurting Your Brand

The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are…

Jay Skowron

Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Hotels, Restaurants, Reviews, TripAdvisor, Yelp

24 Jun 2016

The Customer Isn’t Always Right, But the Customer Is Always the Customer

Article by our Founder & Principal Jay Skowron,

Jay Skowron

Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Psychology, Restaurants, Reviews, Video, Yelp

04 Dec 2015

Botto Bistro: How A Restaurant in California Declared War On Yelp

Botto Bistro in Richmond, California is fighting Yelp in an unusual way. We spoke with chef & owner Davide Cerretini…

Jay Skowron

Best Practices, Business, Business advice, Reviews, Yelp

21 Feb 2015

Why You Should Embrace Negative Reviews

When you see a negative review about your business appear on one of your social networks or review sites, do…

Amanda Ryan

Best Practices, Business, Guests, Social Media, TripAdvisor, Yelp

03 May 2014

How to Create Customers for Life

For small businesses that may not have the resources of other, larger businesses, marketing can be a challenge. Small business…

Jay Skowron

Best Practices, Business, Guests, Reviews, Social Media, TripAdvisor, Yelp

15 Mar 2014

Dealing With Negative Comments Online

Customer perception is reality. Negative comments on blogs, and unfavorable reviews on sites like Yelp & Google+, can hurt a…

Jay Skowron

Business, Reviews, TripAdvisor, Yelp

13 Dec 2013

5 Ways to Better Manage Your Online Reputation

Originally written by Morgan Remmers and posted on QSRMagazine.com here. By using tools widely available on the Web, operators can…

Jay Skowron

Guests, Yelp

18 Nov 2013

Why Does Yelp Recommend Reviews?

Originally posted on Yelp's Official Blog here. Why does Yelp recommend reviews? Millions of people use Yelp everyday to find…

Jay Skowron

Best Practices, Guests, Reviews, Yelp

05 Nov 2013

How do you handle bad online reviews?

Originally posted on CNN Money here. It's not uncommon to receive a few negative online reviews, but what's the best…

Jay Skowron

Guests, News, Reviews, Yelp

21 Aug 2013

Oh snap, Yelp app: now post reviews straight from your mobile device!

Originally posted on the Yelp Official Blog here. Mobile phone usage has come a long way since the days of…

Jay Skowron

Yelp

Third-Party Delivery Services May Be Hurting Your Brand

The Customer Isn’t Always Right, But the Customer Is Always the Customer

Botto Bistro: How A Restaurant in California Declared War On Yelp

Why You Should Embrace Negative Reviews

5 Ways to Better Manage Your Online Reputation

Why Does Yelp Recommend Reviews?

How do you handle bad online reviews?

Oh snap, Yelp app: now post reviews straight from your mobile device!

WE CAN'T WAIT TO TALK TO YOU!

WE'RE LOCAL!

SAY HELLO!