Brand development, Business, Business advice, Hospitality, Hotels, Internet of Things, IoT, Opinion 16 Aug 2018 The Positive and Negative Effects of IoT in Hospitality Imagine our everyday objects interacting with each other via the internet.That’s the Internet of Things (IoT) in its simplest form.… Kelly Potter
Best Practices, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Restaurants, Service Standards 28 Oct 2017 A Tale of Three Restaurant Experiences It was the best of visits, it was the worst of visits, it was an act of wisdom, it was… Jay Skowron
Best Practices, Brand development, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Restaurants, Reviews, Service Standards, Yelp 06 Dec 2016 Third-Party Delivery Services May Be Hurting Your Brand The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are… Jay Skowron
Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Hotels, Restaurants, Reviews, TripAdvisor, Yelp 24 Jun 2016 The Customer Isn’t Always Right, But the Customer Is Always the Customer Article by our Founder & Principal Jay Skowron, Jay Skowron