customer service Archives - Hospitality Defender, LLC

Brand development, Business, Business advice, Hospitality, Hotels, Internet of Things, IoT, Opinion

16 Aug 2018

The Positive and Negative Effects of IoT in Hospitality

Imagine our everyday objects interacting with each other via the internet.That’s the Internet of Things (IoT) in its simplest form.…

Kelly Potter

Best Practices, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Restaurants, Service Standards

28 Oct 2017

A Tale of Three Restaurant Experiences

It was the best of visits, it was the worst of visits, it was an act of wisdom, it was…

Jay Skowron

Best Practices, Brand development, Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Restaurants, Reviews, Service Standards, Yelp

06 Dec 2016

Third-Party Delivery Services May Be Hurting Your Brand

The growing number of third-party meal delivery services like GrubHub, DoorDash, UberRUSH, and Postmates, while easy, inexpensive, and convenient, are…

Jay Skowron

Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Hotels, Restaurants, Reviews, TripAdvisor, Yelp

24 Jun 2016

The Customer Isn’t Always Right, But the Customer Is Always the Customer

Article by our Founder & Principal Jay Skowron,

Jay Skowron

customer service

The Positive and Negative Effects of IoT in Hospitality

A Tale of Three Restaurant Experiences

Third-Party Delivery Services May Be Hurting Your Brand

The Customer Isn’t Always Right, But the Customer Is Always the Customer

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