Hospitality Defender: From the Blog

03 May 2014

Best Practices, Business, Guests, Social Media, TripAdvisor, Yelp

How to Create Customers for Life

For small businesses that may not have the resources of other, larger businesses, marketing can be a challenge. Small business…

Jay Skowron

15 Mar 2014

Best Practices, Business, Guests, Reviews, Social Media, TripAdvisor, Yelp

Dealing With Negative Comments Online

Customer perception is reality. Negative comments on blogs, and unfavorable reviews on sites like Yelp & Google+, can hurt a…

Jay Skowron

10 Social Media Lessons From Amy’s Baking Company Facebook Meltdown

27 Jan 2014

Best Practices, Business, Customer Perception, Guest Perception, Hospitality, Social Media

10 Social Media Lessons From Amy’s Baking Company Facebook Meltdown

Originally posted by Eileen Brown on ZDNet here. Amy’s Baking Company has earned itself a place on every social media…

Jay Skowron

Don’t Let Social Media Give You a Headache

21 Jan 2014

Business, Social Media

Don’t Let Social Media Give You a Headache

Originally posted on www.bigthink.com here. You don't want to mess with moms, especially twitter moms. They can be a nasty bunch. And…

Jay Skowron

5 Ways to Better Manage Your Online Reputation

13 Dec 2013

Business, Reviews, TripAdvisor, Yelp

5 Ways to Better Manage Your Online Reputation

Originally written by Morgan Remmers and posted on QSRMagazine.com here. By using tools widely available on the Web, operators can…

Jay Skowron

18 Nov 2013

Guests, Yelp

Why Does Yelp Recommend Reviews?

Originally posted on Yelp's Official Blog here. Why does Yelp recommend reviews? Millions of people use Yelp everyday to find…

Jay Skowron

14 Nov 2013

Groupon, Opinion, Service Standards

To Add Gratuity or Not to Add Gratuity?

"Should I add a gratuity?" This is the age-old question of every server who takes care of any table of…

Jay Skowron

05 Nov 2013

Best Practices, Guests, Reviews, Yelp

How do you handle bad online reviews?

Originally posted on CNN Money here. It's not uncommon to receive a few negative online reviews, but what's the best…

Jay Skowron

Hospitality Defender Announces New Solution for Restaurants and Hotels Looking to Reclaim Guests Who Have Posted Negative Reviews Online

01 Oct 2013

Business, News

Hospitality Defender Announces New Solution for Restaurants and Hotels Looking to Reclaim Guests Who Have Posted Negative Reviews Online

New reputation management tool allows businesses in the hospitality industry to effectively monitor major review sites and win their guests…

Jay Skowron

Oh snap, Yelp app: now post reviews straight from your mobile device!

21 Aug 2013

Guests, News, Reviews, Yelp

Oh snap, Yelp app: now post reviews straight from your mobile device!

Originally posted on the Yelp Official Blog here. Mobile phone usage has come a long way since the days of…

Jay Skowron

Featured Articles

5 Ways to Better Manage Your Online Reputation

Why Does Yelp Recommend Reviews?

To Add Gratuity or Not to Add Gratuity?

How do you handle bad online reviews?

Hospitality Defender Announces New Solution for Restaurants and Hotels Looking to Reclaim Guests Who Have Posted Negative Reviews Online

Oh snap, Yelp app: now post reviews straight from your mobile device!

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