24 Jun 2016 Best Practices, Business, Business advice, Customer Perception, Guests, Hospitality, Hotels, Restaurants, Reviews, TripAdvisor, Yelp The Customer Isn’t Always Right, But the Customer Is Always the Customer Article by our Founder & Principal Jay Skowron, Jay Skowron
04 Dec 2015 Business, Business advice, Customer Perception, Guest Perception, Hospitality, Opinion, Psychology, Restaurants, Reviews, Video, Yelp Botto Bistro: How A Restaurant in California Declared War On Yelp Botto Bistro in Richmond, California is fighting Yelp in an unusual way. We spoke with chef & owner Davide Cerretini… Jay Skowron
21 Feb 2015 Best Practices, Business, Business advice, Reviews, Yelp Why You Should Embrace Negative Reviews When you see a negative review about your business appear on one of your social networks or review sites, do… Amanda Ryan
03 May 2014 Best Practices, Business, Guests, Social Media, TripAdvisor, Yelp How to Create Customers for Life For small businesses that may not have the resources of other, larger businesses, marketing can be a challenge. Small business… Jay Skowron
15 Mar 2014 Best Practices, Business, Guests, Reviews, Social Media, TripAdvisor, Yelp Dealing With Negative Comments Online Customer perception is reality. Negative comments on blogs, and unfavorable reviews on sites like Yelp & Google+, can hurt a… Jay Skowron
27 Jan 2014 Best Practices, Business, Customer Perception, Guest Perception, Hospitality, Social Media 10 Social Media Lessons From Amy’s Baking Company Facebook Meltdown Originally posted by Eileen Brown on ZDNet here. Amy’s Baking Company has earned itself a place on every social media… Jay Skowron
21 Jan 2014 Business, Social Media Don’t Let Social Media Give You a Headache Originally posted on www.bigthink.com here. You don't want to mess with moms, especially twitter moms. They can be a nasty bunch. And… Jay Skowron
13 Dec 2013 Business, Reviews, TripAdvisor, Yelp 5 Ways to Better Manage Your Online Reputation Originally written by Morgan Remmers and posted on QSRMagazine.com here. By using tools widely available on the Web, operators can… Jay Skowron
18 Nov 2013 Guests, Yelp Why Does Yelp Recommend Reviews? Originally posted on Yelp's Official Blog here. Why does Yelp recommend reviews? Millions of people use Yelp everyday to find… Jay Skowron
14 Nov 2013 Groupon, Opinion, Service Standards To Add Gratuity or Not to Add Gratuity? "Should I add a gratuity?" This is the age-old question of every server who takes care of any table of… Jay Skowron
